Last Updated: March 12, 2026
Refund, Return & Exchange Policy
Thank you for shopping at Suggoii Otaku Store. We take pride in providing quality anime merchandise and collectibles. This Refund, Return & Exchange Policy explains the conditions under which refunds, returns, or exchanges can be requested. By purchasing from https://suggoii.store, you agree to the terms described below.
1. Eligibility for Refunds and Returns
Refund, replacement, or exchange requests may be accepted within 7 days from the date of delivery under the following circumstances:
- Damaged product received
- Wrong item received
- Missing item in the order
- Defective or non-functional item
Requests submitted after 7 days from the delivery date will not be accepted.
2. Proof of Issue
To process a refund, replacement, or exchange request, clear evidence of the issue is required.
Customers should provide:
- An unboxing video showing the package being opened, or
- Clear photos showing the issue with the product and packaging
Recording an unboxing video is strongly recommended, as it helps us verify claims quickly and resolve issues faster. In cases where an unboxing video is not available, additional evidence such as photos of the packaging, shipping label, and product condition may be requested.
3. Package Condition at Delivery
If the outer package appears tampered, opened, or severely damaged at the time of delivery, customers should ideally:
- Record the issue while receiving the package, or
- Inform the courier partner immediately
This helps ensure quicker verification and resolution of delivery-related issues.
4. Return Process
If a return is approved, Suggoii Otaku Store will arrange the return pickup through our courier partners.
Customers should not ship the product back on their own unless instructed by our support team.
Returned products must:
- Be unused
- Be in original packaging
- Include all accessories, tags, inserts, and packaging materials
Returned items may be inspected before a refund or replacement is approved.
5. Return Shipping
For approved return cases such as damaged, defective, missing, or incorrect items, Suggoii Otaku Store will handle and bear the return shipping cost.
We will arrange pickup through our logistics partners to ensure safe and trackable returns.
6. Exchange Policy
Exchanges may be provided for eligible cases such as:
- Receiving a wrong product
- Receiving a damaged or defective item
Exchange requests must be submitted within 7 days of delivery.
Exchange conditions include:
- Proof of issue (photo or unboxing video)
- Product must be unused and in original packaging
- All tags, accessories, and packaging materials must be intact
Exchanges are typically processed for the same product.
If the original item is out of stock, we may offer:
- A similar replacement product, or
- A full refund
Approved exchanges are generally processed within 7 business days after approval, subject to product availability and courier timelines.
7. Refund Mode
Approved refunds will be issued to the original payment method used for the purchase (such as PhonePe, credit card, debit card, or UPI).
Refunds are typically processed within 5–10 business days after approval, depending on your payment provider or bank processing time.
8. Order Cancellations
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
To request a cancellation before dispatch, contact us as soon as possible at [email protected].
9. Items Not Eligible for Refund, Return, or Exchange
Refunds, returns, or exchanges will not be accepted in the following situations:
- Change of mind after purchase
- Personal dislike of the product
- Damage caused after delivery due to mishandling
- Items returned without original packaging
- Products purchased on clearance, sale, or special discount (unless defective)
- Custom or personalized items
10. Refund Request Process
To initiate a refund, return, or exchange request, please contact [email protected] and provide:
- Your order number
- Description of the issue
- Photo or unboxing video evidence
Our support team will typically respond within 48 hours with the next steps.
11. Fraud Prevention
Suggoii Otaku Store reserves the right to reject refund, return, or replacement requests if the claim appears fraudulent, inconsistent with the provided evidence, or does not meet the conditions outlined in this policy.
Returned items may be inspected before approval of any refund or exchange.
12. Late or Missing Refunds
If your refund has been approved but has not yet appeared in your account:
- First check your bank account or payment app.
- Contact your bank or payment provider, as refunds may take some time to be officially posted.
If the refund still has not appeared after 10 business days, please contact [email protected] and we will assist you further.
13. Policy Updates
Suggoii Otaku Store reserves the right to update or modify this Refund, Return & Exchange Policy at any time. Updates will be posted on this page with the revised Last Updated date. Continued use of our website after updates indicates acceptance of the revised policy.
14. Contact Us
For any questions regarding refunds, returns, or exchanges, please contact us.
Email: [email protected]
Website: https://suggoii.store
Mobile: +91 95352 98757
WhatsApp: +91 89719 79462
Managed By: Ranjitha KK
Country: India
