Last Updated: March 12, 2026
Effective Date: March 12, 2026
Privacy Policy
Welcome to Suggoii Otaku Store (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit https://suggoii.store or make a purchase from our store.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information when you visit our website, create an account, place an order, or contact us.
Personal Information
This may include:
- Name
- Phone number (which may be used for calls, SMS, or WhatsApp communication)
- Email address
- Billing and shipping address
Account Information
If you create an account, we may collect:
- Username
- Password
- Account preferences
Payment Information
Payments on Suggoii Otaku Store are processed securely through our payment gateway partners. We do not store credit card, debit card, or UPI information on our servers.
Technical Information
When you browse our website, we may automatically collect certain information such as:
- IP address
- Device information
- Browser type
- Operating system
- Website interaction data
Analytics Information
We may collect analytics and behavioral data using tools such as Google Analytics and Meta Pixel to understand how visitors use our website and to improve our services.
2. How We Use Your Information
We use the information we collect for purposes including:
- Processing and fulfilling your orders
- Sending order confirmations and shipping updates
- Providing customer support
- Managing and securing your account
- Improving our website, services, and product offerings
- Showing relevant advertisements or product recommendations
- Sending promotional offers and store updates (with your consent)
- Complying with legal, tax, or regulatory requirements
Suggoii Otaku Store does not sell, trade, or rent your personal information to third parties.
3. Payment Processing
All payments on Suggoii Otaku Store are processed securely through PhonePe Payment Gateway.
Suggoii Otaku Store does not store your payment card or UPI details. Payment information is handled directly by PhonePe in accordance with their own privacy policies. Users are encouraged to review PhonePe’s privacy policy for more information.
4. Shipping and Delivery
To deliver your orders, we may share necessary information with logistics partners such as Shiprocket, India Post, and other courier providers.
The information shared may include:
- Customer name
- Shipping address
- Phone number
- Order details
This information is shared strictly for order fulfillment and delivery purposes.
5. Cookies and Tracking Technologies
Suggoii Otaku Store uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Keep your shopping cart active
- Remember your preferences
- Understand website traffic and usage patterns
- Display personalized content and advertisements
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.
6. Marketing and Communication
When you place an order, create an account, or share your contact details with us, we may communicate with you through:
- Phone calls or SMS
These communications may include:
- Order confirmations and shipping updates
- Customer support responses
- Product review or feedback requests
- New product announcements
- Promotional offers and discounts from Suggoii Otaku Store
By providing your phone number and placing an order or contacting us, you consent to receive transactional and promotional messages via WhatsApp related to your purchases or our store updates.
You may opt out of promotional communications at any time by:
- Clicking the unsubscribe link in our emails
- Replying STOP on WhatsApp
- Contacting us at [email protected]
7. Messaging Platforms
We may use messaging platforms such as WhatsApp Business to communicate order updates, support responses, and promotional messages.
Your phone number may be processed through these services to deliver messages. These platforms operate under their own privacy policies.
8. Your Data Protection Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Withdraw consent for marketing communications
To exercise these rights, contact us at [email protected]. We may verify your identity before processing such requests.
9. Data Security
We take reasonable measures to protect your personal data, including:
- SSL encryption for website communication
- Secure hosting infrastructure
- Restricted access to sensitive data
While we implement strong security practices, no internet-based system can be completely secure. Users are encouraged to protect their login credentials and use strong passwords.
10. Data Retention
We retain personal information only for as long as necessary to:
- Maintain your account
- Process orders and provide services
- Comply with tax, legal, and regulatory obligations
- Resolve disputes or enforce agreements
After this period, the information may be securely deleted or anonymized.
11. Third-Party Services
Our website may integrate with third-party services including:
Payment Processing
- PhonePe
Analytics and Advertising
- Google Analytics
- Meta Pixel
Shipping and Logistics
- Shiprocket
- India Post
- Other courier partners
Messaging Services
- WhatsApp Business
Each third-party provider operates under its own privacy policies.
12. Children’s Privacy
Suggoii Otaku Store is not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, we will take steps to remove it.
13. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, policies, or legal requirements.
Any updates will be posted on this page with the updated Last Updated date. Continued use of the website after changes indicates acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Email: [email protected]
Website: https://suggoii.store
Mobile: +91 95352 98757
WhatsApp: +91 89719 79462
Managed By: Ranjitha KK
Country: India
